JumpCart Client Install

The JumpCart client software is a Windows application that runs on a local machine. It simply contains a COM port driver that polls a selected COM port for a scanning device. When a scanning device is connected to the PC via a docking cable the application downloads the scanned codes from the device and sends it to the JumpTech servers via the Internet.

The docking cable is attached to the PC via either a USB port. After the client software has been installed, the user may plug a USB cable into the PC. This will start the standard USB hardware installation. See the JumpCart System Client installation instructions in the support section on MyJumpTech.com for details on installing the client software.

In order to make the JumpCart system as easy as possible, the client software uses a standard HTTP (web services) port to communicate with our servers. As long as the user of the device is able to use a browser to surf the web, the JumpCart client should be able to communicate with the JumpTech servers.

If the users’ IT department needs to allow permissions for a specific machine on the Internet, it should allow communication to www.jumpcartserver.com. In the case where proxy servers are used, the client will piggyback off the Internet Explorer settings, so no additional configuration should be necessary. The only thing that might need to be changed is the checkboxes in the HTTP 1.1 Settings heading of the Advanced tab under Tools -> Internet Options in Internet Explorer. Both checkboxes should be checked to insure the client uses the proxy servers correctly. Should you have further questions or concerns about the JumpCart System client software, please send an email to support@jumptech.com, or call our technical support team at 651.287.6000.

Installing JumpCart

• Where do I find exact instructions for installing JumpCart?
• What are the PC requirements for JumpCart?
• Does the JumpCart client work on Mac OS X computers?
• How do I set up JumpCart to go through a proxy server?
• My IT department is very busy. What impact will JumpCart have on them?
• My customer is very sensitive to network security. What do they have to do to allow your system to work?
• How do I order more scanners?

Installing JumpCart

Q: Where do I find exact instructions for installing JumpCart?

A: Page 18 of the JumpCart Operations Manual has a complete set of instructions for installing the JumpCart client software.

Q: What are the PC requirements for JumpCart?

A: Operating System: 2000 / XP / Vista / 7, Memory: 32MB, Hard Drive Space: 10MB, Web Browser: Internet Explorer version 7.0 and higher, Safari 4+, FireFox 3+, Google Chrome.

Q: Does JumpCart client work on Mac OS X computers?

A: No, JumpCart is currently not supported on Mac OS X computers.

Q: How do I set up JumpCart to go through a proxy server?

A: Open Internet Explorer. Select Tools > Internet Options. Go to the Advanced tab. Scroll about half way down and look for a heading “HTTP 1.1. Settings.” Make sure both of these boxes are checked.

Q: My IT department is very busy. What impact will JumpCart have on them?

A: Little to none. Since all aspects of JumpCart are cloud-based, you can be up and running with no IT involvement in as little as 15 minutes.

Q: My customer is very sensitive to network security. What do they have to do to allow your system to work?

A: JumpCart follows all security rules found in firewalls and proxy servers today. The system does nothing to bypass corporate security procedures.

Q: How do I order more scanners?

A: First log into the JumpCart administration website. Order scanners by clicking “Order Scanners Online” under the “Scanners” menu.

Additional Support

Additional FAQs and support can be found in the Support section of MyJumpTech.com or at support@jumptech.com