Technical Support Specialist

About You

You are a product expert and love communicating with people. You are the first line of support for our customers as questions arise during their use of Jump Technologies’ solutions. Customer questions may be about features or functions with which the customer isn’t yet familiar or they could be reporting a bug or enhancement opportunity, so there’s some user education, some troubleshooting, some investigation, and some documentation, all rolled into this role. You’ll either find the solution to their question or you’ll be reporting the issue for escalation – and whichever path the customer’s inquiry takes, you will help increase customer satisfaction and drive utilization of JumpTech solutions. You’ll also be responsible for maintaining our online user documentation including written documentation and videos.

Experience and Skills Needed

About Us

Jump Technologies is a fast-growing, cloud & mobile software company that develops applications for the healthcare industry. We are a group of very dedicated and passionate people who know we can make a difference and have fun doing it. We like our technology to be disruptive and our brains thinking outside the box. We value independent team members, innovation and an entrepreneurial spirit. We offer competitive compensation and benefits in addition to stock options.